Returns & Exchanges
At XMONDO Hair, we want you to be obsessed with your look, which is why we offer a 30-day return window for products that don't meet your hair goals. Please note that for hygiene and safety reasons, only unopened and unused items are eligible for a full refund.
Check Eligibility
Ensure your items are in their original packaging, unused, and purchased within the last 30 days from our official website.
Start Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack and Ship
Print your prepaid shipping label, securely pack your items, and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned products, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing